Booking Terms and Conditions
Booking Terms, Payments & Cancellation Policy – Horizon Wanderlust Safaris
These Terms and Conditions outline the agreement between you (the client) and Horizon Wanderlust Safaris regarding your safari booking, payments, changes, and responsibilities.
By confirming your booking and making any payment, you acknowledge that you have read, understood, and agreed to these Terms.
Booking Confirmation & Agreement
A booking is considered confirmed once:
- You have approved your safari itinerary, and
- The required deposit has been received
At this point, a binding agreement comes into effect between you and Horizon Wanderlust Safaris.
The lead traveler making the booking:
- Accepts these terms on behalf of all travelers
- Is responsible for ensuring all traveler details are accurate and match passport information
Deposit & Payment Terms
- A 30% deposit is required to secure your safari
- The remaining 70% balance is due 30–45 days before arrival, unless otherwise agreed
For bookings made within 45 days of travel, full payment is required at confirmation.
Certain services (such as flights or special permits) may require full upfront payment and may be non-refundable.
Failure to complete payment within the required timeframe may result in cancellation of your booking.
Payment Methods
We accept:
- Bank transfer
- Credit or debit card (Visa, MasterCard – secure payment gateways)
- Mobile money (where applicable)
- A 3.5% processing fee applies to card payments
- Clients are responsible for any bank or international transfer charges
All payments are processed securely and only with your authorization.
Cancellation Policy (Per Person)
We understand that travel plans can change. Our cancellation policy balances flexibility with costs already committed to suppliers.
- 60+ days before travel → Full refund (no cancellation fee)
- 30–59 days → 25% cancellation fee
- 14–29 days → 50% cancellation fee
- 8–13 days → 75% cancellation fee
Less than 7 days / no-show → 100% cancellation fee
Important Notes on Cancellations
The following are non-refundable:
- Flights and airline tickets
- Special permits (e.g., trekking permits where applicable)
- Any services already paid to third-party suppliers
Flexibility Where Possible
While some costs are fixed, we always aim to support our clients. Where possible, we may offer:
- Date changes (subject to availability)
- Travel credit for future safaris
Our goal is always to find a fair and practical solution whenever circumstances allow.
Supplier Policies
We work with trusted third-party providers, including:
- Lodges and camps
- Airlines and charter services
- National parks and conservation authorities
These suppliers have independent cancellation policies. Where their terms are stricter, those policies will apply, and any unrecoverable costs will be deducted from refunds.
Refund Policy
Refunds are processed after confirming recoverable amounts from all suppliers.
Refunds will exclude:
- Non-recoverable supplier costs
- Card processing fees
- Bank transfer charges
- Costs already incurred in organizing your safari
We always act in good faith to recover and return as much as possible.
Changes to Bookings
We understand that plans may evolve.
- Changes are subject to availability and supplier approval
- Additional costs may apply depending on timing and availability
Requests made close to departure may be treated as a cancellation and rebooking.
Travel Insurance
We strongly recommend comprehensive travel insurance covering:
- Trip cancellation
- Medical expenses
- Emergency evacuation
- Flight delays and baggage loss
While we may include emergency evacuation support during your safari, this does not replace full travel insurance.
Our Responsibility & Your Experience
Your comfort, safety, and overall experience are our priority.
Horizon Wanderlust Safaris was founded by a professional driver-guide with over 10 years of experience guiding travelers across Kenya’s national parks, and every safari is carefully planned with that experience in mind.
However, certain elements are beyond our control, including:
- Weather conditions
- Wildlife movement
- Airline operations
- Road and infrastructure conditions
While we cannot guarantee specific wildlife sightings, we use our experience to maximize your chances of exceptional encounters.
Force Majeure
We are not liable for disruptions caused by events beyond our control, including:
- Natural disasters
- Government restrictions
- Political unrest
- Pandemics
- Airline disruptions
- Park closures
In such cases, we will:
- Communicate clearly
- Explore alternative dates or arrangements
- Offer travel credit where possible
Client Responsibilities
You are responsible for:
- A valid passport (minimum 6 months validity)
- Required visas
- Vaccinations and health requirements
- Travel insurance
Failure to meet entry requirements will not be considered grounds for a refund.
Complaints & Support
If an issue arises during your safari:
- Inform your guide or contact us immediately so we can resolve it
If unresolved:
- Please contact us within 14 days after your safari
We are committed to resolving all concerns fairly and promptly.
Payment Disputes
Before initiating any chargeback or dispute, you agree to contact us directly to resolve the issue.
We are committed to fair resolutions and open communication.
What You Receive When You Travel With Us
When you travel with Horizon Wanderlust Safaris, you receive:
- A safari designed by an experienced professional driver-guide
- 24/7 support before and during your trip
- Carefully selected accommodations
- Well-planned routes with strategic game viewing opportunities
- A dedicated team focused on delivering a seamless safari experience
Governing Law
These Terms are governed by the laws of Kenya. Any disputes will fall under the jurisdiction of Kenyan courts.
Acceptance of Terms
By confirming your booking and making payment, you accept these Terms and Conditions as the full agreement between you and Horizon Wanderlust Safaris.